US Service Technician

Your role as a Service Technician is to provide Field Service for our US customer base. As a member of the Customer Service Team you will be working directly with our Service Team leader in Canada. The candidate will have the following responsibilities, skills, and attributes:


  • Commission, service and perform preventive maintenance on our controlled access equipment on location;
  • Provide product related training on installation, troubleshooting and equipment maintenance;
  • Ensure that all project specificities are understood & performed;
  • Confirm that all materials and tools required are available for the job;
  • Guaranty that all equipment is functional before leaving the site;
  • Prepare commissioning and inspection check lists, as needed;
  • Ensure that customer approves and signs work orders before leaving the site;
  • Support telephone Help Desk service;
  • Maintain tools in good working condition and manage replacements, as needed.


  • Must be personable
  • Able to perform a wide range of activities including day-to-day customer interaction.
  • Autonomous and able to work with minimum supervision, methodical and well organized

Job requirements:

  • 5 years in similar job
  • Electro mechanical with knowledge of Automates & related software
  • IT and network basics to include; IP addresses, servers, and control panels
  • Basic knowledge of Outlook, Word, and Excel
  • Valid driver license
  • Valid passport
  • Available to work overtime without previous notice

Working conditions

  • 40 hours a week- Monday – Friday, weekends may occasionally be required
  • Overtime required frequently
  • Frequent travel required, approximately 75% of the time
  • Work performed in the field- inside & outside, all year round

Traveling outside the US to Canada required occasionally for factory training


Please send us your resume at:

fax: (450) 659-0966 (Attn: Human Resources Department)