Sales & Customer Support Coordinator

Located in Brossard, your role as a Sales & Customer Support Coordinator is to coordinate new projects; from quotation to the completion of commissioning. You will serve as a liaison between the sales team, various internal departments and current or future clients. You will be involved in all pre-sale and post-sale processes.

The candidate will have the following duties and responsibilities:


  • Work with assigned Sales Person by preparing and following up on sales quotations;
  • Responsible for the successful completion of all new equipment projects (orders);
  • Coordinate all activities within the company related to each project by interacting with different departments (Engineering, Technical support, etc.) to ensure total customer satisfaction including accurate and on-time delivery;
  • Process all spare part and maintenance orders for each assigned sales person;
  • Maintain the customer database, create, close, update and add to product quotes;
  • Obtain shipping estimates when required and provide quotations to customer as needed;
  • Interact with Engineering for any customized project;
  • Manage all operational aspects of projects with customers;
  • Manage expectations concerning the installation.



  • College degree in administration or project management;
  • 3-5 years related experience in customer service;
  • Experience in a technical customer service environment (an asset);
  • Experience in the manufacturing environment;
  • Experience in small or medium sized companies;
  • Fluent in both English and French (written and spoken);
  • Experience with an ERP system and/or CRM system.


Please send your resume to:

fax: (450) 659-0966 (Attn: Human Resources Department)