Service Coordinator

Located in Brossard, your role as Service Coordinator is to manage the field service activity of our Service Technicians and external partners.

Responsibilities:

Carry out all the necessary follow-ups with the Canadian and American technician teams;
Manage the Canadian and American technicians schedules;
Assess customer service needs and coordinate calls between the customer, our technicians and our certified partners;
Manage all customer service call requests (internal and external);
Prepare quotes for repairs or preventive maintenance contracts;
Work closely with members of the technical support and sales team to provide the best service to our customers;
Proactively follow up on service calls with customers to ensure their satisfaction;
Monitor technicians’ parts inventories and maintain at appropriate levels

Qualifications:

College diploma in administration or other related fields;
3-5 years of experience in Customer Service;
Excellent verbal and written communicator;
Experience in managing a small team, ideally coordinating and dispatching service technicians;
Fluent in both French and English (written and spoken)

Please send us your resume at:

fax: (450) 659-0966 (Attn: Human Resources Department)