Technical Services Manager

In this strategic role, you will have the opportunity to lead a dynamic Technical Services team, while working closely with our service partners.

As the guardian of technical expertise, you will ensure customer satisfaction, smooth operations, and the continuous development of your teams’ skills, all with a commitment to creating long-term value.

You will be responsible for developing, structuring, and coordinating all activities related to the technical services of Automatic Systems America Inc. Your mission will be to ensure outstanding service quality and to work proactively with other departments to deliver an optimal customer experience. In this capacity, you will also be a member of the Executive Committee (COMEX), where you will actively contribute to the company’s strategic decisions.

If you are looking for a stimulating challenge, a multifaceted role, and the opportunity to actively contribute to the future of our team, we would be delighted to have you join us!

Based in Brossard, your main responsibilities will be as follows:

 

Main Responsibilities:

  1. Team management and organization
  • Ensuring the day-to-day management of the technicians and technical support teams
  • Supervising, supporting, and developing employees to help them improve their skills
  • Structuring and organizing the department to ensure responsiveness, quality, efficiency, and operational growth
  • Monitoring technicians’ certifications, accreditations, licenses, and skills
  • Managing the fleet of service trucks
  1. Technical expertise and advanced support
  • Provide a high level of technical expertise to support internal teams and customers
  • Understand industrial processes, our machines, equipment, and be solution-oriented
  • Act as a technical reference for internal teams, partners, and customers
  • Participate in failure analysis, retrofit operations, technical standardization, and product feedback
  • Provide expert-level technical support when necessary
  1. Technical service development and continuous improvement
  • Implement a growth and development strategy for the technical service department
  • Expand the range of turnkey services
  • Ensure a high level of customer satisfaction
  • Manage maintenance, installation, audits, and support activities
  1. Training and certifications
  • Design and supervise a comprehensive internal and external training and certification program
  • Develop and maintain an internal certification program for technicians
  • Ensure that skills are updated in line with technological developments
  1. Internal and external collaboration
  • Work closely with production, customer support, quality, sales, and management teams
  • Make occasional trips to customers, suppliers, or partners (technical visits, audits, support, training)
  • Cultivate a strong relationship with our service partners through regular and proactive communication
  • Review, provide recommendations, or approve quotes, modification requests, and invoices submitted by our service partners
  • Redefinition and management of the training program for our partners

Qualifications and skills:

  • Bachelor’s degree in business administration or related field
  • Minimum 5 to 10 years in a technical industrial environment
  • Proven team management experience
  • Experience in after-sales service, industrial maintenance, or technical support
  • Understanding of industrial constraints (safety, reliability, productivity)

Behavioral skills

  •  Leadership, ability to unite and develop teams.
  • Ability to create value.
  • Strategic vision combined with strong operational skills.
  • Analytical mind, rigor, clear and educational communication.
  • Customer focus, service orientation, and priority management.
  • Excellent communication and customer service skills.
  • Results-oriented, with a strong focus on customer satisfaction.
  • Ability to work collaboratively and communicate effectively with all levels within the organization.

Employment conditions

Job type: Full-time, Permanent

Occasional travel required

Integral member of the Executive Committee (COMEX)

Benefits: 

  • Occasional remote work
  • Dental insurance
  • Disability insurance
  • Supplementary health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Employer RRSP contributions
  • Company events organized by Employee Social Club
  • Adjustable daily schedule with flexible start and end times
  • Employee assistance program
  • On-site parking
  • Company closure during the holiday season

Please send us your resume at:

careers.nam@automatic-systems.com

fax: (450) 659-0966 (Attn: Human Resources Department)